Frequently asked questions.
What should I do before my Cleaner arrives?
No need to do the dishes before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up anything you wouldn’t want us moving into a location that would be unfamiliar for that item . Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.
What if something’s damaged during a clean?
Here at The Tidy Hubs, we treat each and every home we like a first class ticket holder, with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item. We are fully insured, so you can file any necessary and appropriate claims.
Do I need to be home for you to come clean my house?
No. We work on a typical work week schedule, and most of our clients are gone when we arrive. In these cases, we're provided a spare key or a door or garage code so we can let ourselves in and lock up when we're done.
What if something’s missed?
We work hard to ensure that your home receives the most consistent clean every time we visit. During your first consultation, we will work with you to determine if there are any specialized needs that fall outside of our Checklist. And, you can always add special requests by contacting our office number at (346)818-3030
If you return home and discover something essential was missed, contact our service number at (346)818-3030. We’ll take care of it as part of our The Tidy Hubs Clean Guarantee.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.
If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
What if I need to reschedule a clean?
We understand things happen - That's OK! Just please let us know a minimum of 24 Hours in advance of your appointment and we'll do our best to shift your schedule.
If we receive less than 24 hour notice or we cannot access your home, MaidPro will charge you the full price of your cleaning.
When rescheduling or canceling your cleaning, please contact Us at (346)818-3030
Can I provide any special instructions?
Yes - we encourage it! Your preferences help us give you the clean your home deserves.
We do ask that you communicate your special requests - one-time or regular - directly to our office rather than your cleaner. This allows us to note this information in your file so anyone who visits your home knows your preferences.
Are you Insured, Licensed & Bonded?
We are insured, bonded & licensed. We’re on the ball and ready to always provide you with top tier security.
Every cleaner is selectively chosen through a series of criminal record checks, background & reference checks.
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